Order Processing:
1. Upon placing an order on our website, customers will receive an order confirmation email containing the details of their purchase.
2. Before we proceed with the shipping process, we will make a confirmation call to the provided contact number.
3. It is imperative that customers pick up this confirmation call to verify their order. This step is crucial in eliminating fraudulent orders and ensuring the security of our customers.
4. If we are unable to reach you for order confirmation after multiple attempts, your order may be canceled, and a refund will be issued.
Shipping Methods:
1. We offer standard shipping for all orders within India.
2. Expedited shipping options are available for those who require their orders to be delivered faster. Additional charges may apply for expedited shipping.
Order Tracking:
1. Once your order has been processed and shipped, you will receive a shipping confirmation email or WhatsApp with a tracking number.
2. You can use this tracking number to monitor the status and location of your package as it makes its way to you.
Shipping Costs:
1. Shipping costs are calculated based on the weight of the package and the destination.
2. Free shipping may be available for orders that meet certain criteria, as specified on our website or during promotional periods.
Delivery Times:
1. Standard shipping orders are typically delivered within 5-7 business days after order confirmation or more in very-very rare cases.
2. Expedited shipping orders will be delivered within the specified timeframe chosen during checkout.
International Shipping:
1. At this time, we only offer shipping within India.
2. We do not currently offer international shipping, but we are continuously working to expand our shipping capabilities.
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team. We are here to assist you with any inquiries you may have.
Thank you for choosing ClassySoul for your shopping needs. We appreciate your business!
FAQs
Is ClassySoul a trusted website?
Yes, ClassySoul is a reputable online platform committed to providing reliable service and high-quality products. We prioritize customer satisfaction and security in every transaction.
What payment methods do you accept?
We accept a variety of payment methods, including UPI, debit/credit card and mobile wallets, ensuring convenience for our customers during checkout.
What is your return policy?
- Our return policy is designed to be hassle-free. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. Please refer to our Returns & Exchanges page for more details.
How can I track my order?
Once your order is processed and shipped, you will receive a tracking number via WhatsApp/Email or SMS. You can use this tracking number to monitor the status of your delivery on our website or through our logistics partner's tracking portal.
Is my personal information safe with ClassySoul?
Absolutely. Protecting your personal information is of utmost importance to us. We employ advanced security measures to safeguard your data and adhere to strict privacy practices to ensure confidentiality.